The Hackett Group’s New Digital World Class™ Requirements Increase the Bar on IT Efficiency
MIAMI & LONDON, October 14, 2021–(BUSINESS WIRE)–By absolutely embracing digital transformation, IT organizations can obtain superior ranges of effectivity and effectiveness, together with 19% decrease value, 3x extra initiatives delivering focused ROI, improved agility, and enhanced buyer expertise, in keeping with new Digital World Class™ IT analysis from The Hackett Group, Inc. (NASDAQ: HCKT).
“For many years The Hackett Group’s benchmarks have been the gold customary by which most world corporations measure world-class efficiency in IT and different enterprise providers. Now, with the rising influence of digital transformation, The Hackett Group is elevating the bar additional with its shift to a Digital World Class measurement customary. Our new analysis particulars how extremely technology-enabled organizations are reaching new ranges of peak efficiency,” mentioned The Hackett Group Vice President, Analysis Erik Dorr.
“The outcomes are spectacular. However the backside line is simple. Our analysis gives empirical proof of the influence that digital transformation is having,” mentioned Dorr. “For years, corporations have been making incremental enhancements, optimizing processes, reducing prices and decreasing transactional labor to achieve world-class efficiency. However new applied sciences permit many corporations to fast-forward to Digital World Class ranges of operational excellence and enterprise worth. They usually can get a lot of this profit by overlaying digital know-how on their present techniques, slightly than embarking on large-scale infrastructure modifications.”
A public model of the analysis, “Digital World Class IT: Reaching New Heights in Peak Efficiency” is out there free, with registration, at http://go.poweredbyhackett.com/itdigwc2106sm. It accommodates greater than 30 metrics detailing the efficiency of Digital World Class IT organizations. However here’s a abstract of the important thing analysis findings:
Better Effectivity – 2021 Digital World Class know-how organizations function at a 19% decrease value per finish person than friends, which represents a value financial savings of $35.7 million for a $10 billion firm. They’re additionally extra productive, working with 26% fewer full-time IT workers, see 33% decrease labor prices per end-user, and have 41% decrease outsourcing prices. They obtain these financial savings whereas spending 3% extra on know-how than friends, together with investing 36% extra on software-as-a-service, which improves agility, responsiveness, and enterprise resilience. They see rising applied sciences as a path to innovation and improved enterprise worth, investing much less on mature or declining applied sciences and 63% greater than friends in areas reminiscent of machine studying, pure language processing, and blockchain. Financial savings in labor, outsourcing, and overhead pushed by digital transformation offset the upper know-how value.
Improved Effectiveness – Digital World Class IT organizations ship extra than simply decrease value. Additionally they obtain larger ranges of service. They’re extra agile, partly due to decreased complexity, and are seen by stakeholders as extra accessible and proactive. They’re more practical, with 3x extra initiatives delivering focused ROI, 51% extra enterprise transactions automated, and 32% extra IT service desk calls resolved on first contact.
Higher Buyer Expertise – Digital World Class IT organizations ship improved buyer expertise. They’re 63% extra more likely to be perceived as a valued enterprise companion by their stakeholders, obtain 32% larger web promoter scores, and see 2.1x higher ranges of self-service by way of course of automation.
Enterprise Profit – Digital World Class IT organizations are partly absorbing extra know-how funding of their quest to be a real strategic companion to the enterprise, and the remainder of the enterprise reaps vital rewards. Throughout all basic and administrative (G&A) features, together with finance, procurement, and HR, prices related to know-how, labor, outsourcing and overhead drop by a median of 29% amongst corporations with Digital World Class IT features.
Six Areas of Excellence – Expertise enablement is on the coronary heart of the Digital World Class efficiency benefit. Nonetheless, to totally unlock the potential of know-how, main IT organizations additionally remodel 5 different key areas: knowledge and analytics; cloud-based fashionable structure; working mannequin evolution; innovation; and expertise. The analysis gives particulars about Digital World Class efficiency in every of those areas. For instance, in knowledge and analytics, the pandemic has led to new urgency in bettering forecasting and evaluation, and Digital World Class IT organizations have a major head begin. They’re twice as more likely to have formal enterprise knowledge and analytics roadmaps. Firms with Digital World Class IT organizations are additionally on the forefront of structure modernization and cloud migration. They’re 36% extra invested in cloud-hosted software program per end-user, and have a 31% larger allocation of know-how spend to cloud. Expertise organizations with large-scale cloud deployments are 32% extra possible than friends to satisfy enterprise enterprise aims. Lastly, to give attention to expertise, main know-how organizations are rebalancing their workforce with extra customer-facing, partner-ready, change-oriented expertise. The biggest talent gaps in IT are related to rising applied sciences reminiscent of synthetic intelligence. Nonetheless, the talent CIOs say they want most amongst workers is change management – the third widest of all of the talent gaps predicted for 2021. Moreover workers who can lead and maintain change, success going ahead will even depend upon having extra data know-how (IT) managers who can assume strategically and design customer-centric options.
Motion Plan for Digital World Class – The Hackett Group’s analysis gives an overview of how corporations can do an evaluation of their present efficiency, maturity, and capabilities, determine design future capabilities to advance the digital agenda, and create a journey map to progress in direction of Digital World Class efficiency ranges.
Digital World Class IT organizations are people who obtain high quartile efficiency in operational excellence and enterprise worth throughout an array of weighted metrics in The Hackett Group’s complete IT benchmark. Additionally it is designed to quantify the efficiency enchancment alternative achievable by maximizing know-how enablement of IT work and optimizing the know-how panorama. The Hackett Group’s Digital World Class IT analysis is predicated on an evaluation of outcomes from current benchmarks, efficiency research, and advisory and transformation engagements at lots of of worldwide corporations.
About The Hackett Group
The Hackett Group® (NASDAQ: HCKT) is an mental property-based strategic consultancy and main enterprise benchmarking agency to world corporations, providing digital transformation together with implementation of main enterprise cloud functions, workflow automation and analytics that allow digital world class efficiency.
Drawing from our unparalleled IP from practically 20,000 benchmark research with the world’s main companies – together with 93% of the Dow Jones Industrials, 91% of the Fortune 100, 80% of the DAX 30 and 55% of the FTSE 100 – captured by way of our main benchmarking platform, Quantum Leap®, and our Digital Transformation Platform (DTP), we speed up finest practices implementations.
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The Hackett Group, quadrant emblem, World Class Outlined and Enabled, and Digital World Class are the registered marks of The Hackett Group.
Cautionary Assertion Relating to “Ahead Trying” Statements
This launch accommodates “ahead trying” statements throughout the that means of Part 27A of the Securities Act of 1933 as amended and Part 21E of the Securities Alternate Act of 1934, as amended. Statements together with with out limitation, phrases reminiscent of “expects”, “anticipates”, “intends”, “plans”, “believes”, seeks”, “estimates” or different related phrases or variations of such phrases or related expressions indicating, current or future anticipated or anticipated occurrences or outcomes are supposed to determine such ahead trying statements. Ahead trying statements aren’t statements of historic reality and contain identified and unknown dangers, uncertainties and different components that will trigger the Firm’s precise outcomes, efficiency or achievements to be materially completely different from the outcomes, efficiency or achievements expressed or implied by the ahead trying statements. Components that will influence such ahead trying statements embody with out limitation, the flexibility of Hackett to successfully market its digital transformation and different consulting providers, competitors from different consulting and know-how corporations who might have or develop sooner or later, related choices, the business viability of Hackett and its providers in addition to different danger detailed in Hackett’s stories filed with the US Securities and Alternate Fee. Hackett doesn’t undertake any responsibility to replace this launch or any ahead trying statements contained herein.
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Gary Baker, World Communications Director – (917) 796-2391 or firstname.lastname@example.org